Frequently Asked Questions
If you have questions about what makes our pumpkin seeds so awesome or how to get them straight to your doorstep, just dive into our FAQ below.
- Why pumpkin seeds are the hero and at the center?
Pumpkin seeds are a complete, plant-based protein containing all 9 of the essential amino acids which serve as the building blocks of protein and are vital for muscle regeneration and the development of lean body tissue. The vegetable protein rich seeds are a good source of healthy fats, dietary fiber, iron and antioxidants as well a wide variety of other vitamins, minerals and nutrients - Omega 3, Zinc, Copper, Phosphorus, Manganese, Magnesium, B Vitamins, Tocopherols, heart-healthy Plant Sterols, the “feel good” amino acid Tryptophan. The mighty pumpkin seed deserves to be recognized!
- Are RockIt Snacks Keto and Paleo approved?
Yes! RockIt Snacks are Certified Keto and Certified Paleo food by the Paleo Foundation. Our pumpkin seeds also match dietary needs of those with low-carb, high-protein requirements.
- Are RockIt Snacks Whole30 Approved®?
Yes! RockIt Snacks are a Whole30 Approved® food, wholly compatible with the Whole30 program. We recommend consulting with your W30 coach on how to best enjoy RockIt products on your W30 journey.
- Are RockIt Snacks Non-GMO?
Yes! RockIt Snacks are Non-GMO Project verified.
- Are RockIt Snacks Gluten-Free & Grain-Free?
Yes! Certified to 10,000 ppm or less of gluten and gliadin.
- Are your Nacho & Ranch flavored RockIt Snacks dairy free?
Yes! Our pumpkin seeds are indeed dairy free. No dairy ingredients are used in our snacks.
- Are RockIt Snacks sugar free? Why does the nutritional panel show 1g sugar?
No sugars are added to RockIt Snacks. The 1g of sugar is naturally occurring from the combination of all the nutritious ingredients that make up our snacks.
- Are RockIt Snacks vegetarian / vegan friendly?
Yes, RockIt Snacks are made without any animal ingredients. They are a 100% plant-based snack and a great choice for vegans and vegetarians.
- What is Nutritional Yeast? Are there nutrition benefits?
A staple food in plant-based diets due to its cheesy flavor, versatility, high amounts of B vitamins, and complete protein content. Nutritional yeast contains no dairy or active yeast, and it’s found in a powder/flake form.
- Can I eat RockIt Snacks if I have an allergy?
Our products have Coconut flour as an ingredient in our outer crunchy coating. No other tree nuts or peanuts are used.
- Does RockIt Snacks have citric acid?
It is an ingredient in our Ranch seasoning. Citric acid is added in a small amount for the slight citrus tart flavor profile that would otherwise come from a dairy buttermilk ingredient. Citric acid enhances the citrus flavor in our Ranch and allows it to be a dairy free product. It is derived by way of natural fermentation from Non-GMO sugar cane - not corn or any grains.
- Does RockIt Snacks have lactic acid?
It is an ingredient in both the Ranch and Nacho seasonings. Not different from Citric acid the Lactic acid is added in a small amount for the slightly pungent flavor profile that would otherwise come from a dairy cheese ingredient. Lactic acid enhances the cheese like dairy flavor in our Ranch and Nacho which in turn allows them to be a dairy free product. It is derived by way of natural fermentation from Non-GMO sugar cane - not corn or any grains.
- What is the shelf life of RockIt Snacks?
The shelf life of our crunchy coated pumpkin seeds is 12 months from the date they are made. Find the exact Best By date printed on the back panel of the package.
- What are the benefits of subscribing?
Besides ensuring your steady supply of our snacks, however often you may want them, subscribing gets you a 15% discount on all orders!
- How do I subscribe?
Choose the option "Subscribe and save" in our online store, select the quantity of products and delivery frequency. Continue to check out and complete your customer and shipping information. At the end of the purchase, don’t forget to register your account to manage your subscription details.
- Can I change my order?
Yes, you can change quantities, delivery schedule, skip a shipment, or cancel at any time. Easily manage everything from your account.
- When do I get charged?
Your credit card will not be charge until your order is ready to ship.
- Can I add one time products?
Yes! Simply log in to your account and select “One Time Purchase”.
- What is the shipping rate?
Our standard shipping rate is $6.99 for orders under $39.99 USD. Enjoy free shipping on orders over $40 USD.
- How long does it take for my order to arrive?
Your RockIt Snacks should be in your hands from 3 to 5 business days.
- What if I have not received my order after 2 weeks?
If more than seven days have passed since you placed your order or you believe that your order is missing, please follow these steps:
- First check the details of your tracking information to see if your order is still in-transit.
- If your order's tracking status shows as “delivered” and you cannot locate your package, please email our Customer Support Team at email@example.com. In your request, please let our Team know all your order details (full name, email and order number).
- What do I do if my order arrived incomplete or damaged?
We apologize in advance should this happen! In order to replace the order, we’ll need to ask you to please take a photo & send to our Customer Support Team at firstname.lastname@example.org. We ask for a photo as we send these to our Warehouse Team to help them prevent damages in the future.